Feedback rows
12
Not unique customers
Executive summary
What this dataset says
Explicitly “Not helpful” outcomes represent 16.7% of records but 38.6% of recorded handling time. Prioritize measured friction rather than the most common words.
Not-helpful share
16.7%
2 / 12
Handling-time share
38.6%
261 / 676 s
Burden over-index
2.3×
Time share / row share
Evidence
Findings supported by the data
01Observed outcomes, no inferred sentiment
Re-rank work by effort
Support contributes 261 seconds of handling time with explicitly not-helpful outcomes. Review those original records before changing the support journey.
02261 × 20% ÷ 60
Treat improvement as a scenario
A hypothetical 20% reduction in this handling time would release 0.9 minutes in this sample. This is not an estimated causal saving; validate with a controlled test.
03Selection bias not measured
Small samples are clues, not population estimates
Channel mix, repeat contacts, and who chooses to submit feedback may bias results. “Helpful” is not a verified resolution. No causal or population-level conclusion is claimed.
Composition
Not-helpful handling seconds by channel
Action plan
Recommended next steps
Review the evidence before acting
Use the calculations, scenarios, and limitations in the executive summary. Validate denominators and row grain before making decisions.
Method & scope
How to use this report
Analysis performed
Patlr profiled 12 rows and 5 source fields, detected 11 record groups, and added 18 analysis-ready fields while preserving every original column.
Interpretation boundary
Results describe the submitted records and depend on their coverage and accuracy. Associations and anomalies should be validated against source context before decisions are made.
Evidence-only mode
Patlr does not add external facts. AI-assisted classifications are retained only when paired with an exact quote from the submitted text; unsupported output is left blank. Interpretations should still be validated before decisions.